Chatbots we all know, they are easy when people are looking for information.
You ask the question and the chatbot gives the answer in a chat.
But what if this technology would be used not to give information but to get it.
What if we could make any questionnaire and survey as easy and fun as a chat.
Just imagine people would actually enjoy giving you the information you need and want.
Just that is what QuestionR is and what it does well. Very well, with an intelligent
backend that will give you the information you want the way you want it. With a very user friendly front end that makes it for the people as easy and as funny as any normal chat.
A Distress thermometer.
A serious medical condition is a life experience with potentially huge impact on individuals personal lives and their social environment. To help map the difficulties they have to deal with, therapists often ask clients to complete “distress thermometers”.
However, completing a distress thermometer does not necessarily require the direct involvement of the therapist. Instead, ‘PatientR’, a virtual assistant, can be used to ask questions of the client in a sympathetic way. For example, if an individual has previously reported problems with a certain aspects of organizing their daily activities, PatientR can ask i) whether this is still the case, ii) if the situation is improved, and iii) if so, why the patient thinks there has been an improvement. This method can provide the therapist with important insights regarding the patient’s condition. Individuals completing distress thermometers with PatientR may experience a stronger sense of involvement with their treatment.
Connect with people experiencing the same situation.
People who are experiencing the same difficulties - like chronic disease - have different ways of coping with the experience. It’s often helpful to provide a safe environment in which people can help each other by sharing their experiences.
CompanionR matches people who are experiencing the same difficulties or problems and lets them share their experiences with each other in a safe environment. This allows them to learn from one another about different methods of coping, offer ‘life hacks’ in the form of tips, and supporting each other through sharing lived experience. A qualified healthcare professional is available to monitor the chat, able to offer general medical advice and provide the safety needed to share.
For use after a stay in intensive care.
Long-term admission to an Intensive Care Unit (ICU) with a serious medical condition is a life experience which can potentially have a huge impact on the personal life of the patient. Serious medical conditions can impact the physical, cognitive and psychological condition of the patient long after they have been discharged from care.
Therapists are often required to monitor the patients’ condition through the use of surveys, tests and scales. However, the patient's involvement with these questionnaires often decreases rapidly over time. Also, questionnaires provide only ‘snapshots’ that may not always reflect patients’ overall health and well-being.
With PicsR the therapist is able to enter into a continuous dialogue with the patient about their health. For the patient, PicsR is a friendly virtual friend who has a short daily conversation with the patient and asks him in a sympathetic, non-medical way about his physical, cognitive and psychological health and well-being.
The following sequence illustrates an example of how this can be achieved:
Employee satisfaction research
Employees participation in traditional satisfaction surveys continues to decrease. Employees often feel that their participation has too little impact on the organization's policy and that it is too often more about hard management metrics than their personal well-being. The management may often have the feeling that employees satisfaction surveys are often just a snapshot of the actual situation and therefore do not provide valuable input.
EmployeR regularly asks employees a number of friendly and simple questions, such as "how do you feel today?" and "why do you feel this way?", “where do you get your energy from in your work?” and “what can we do to give you even more energy from your work?”
This creates a continuous thermometer in the happiness of employees and gives employees the genuine feeling the organisation listens to them. Managers get direct feedback on the effect of their decisions on employee happiness and concrete points of improvement.
Customer satisfaction research.
SatisfactionR measures customer satisfaction in a fun, interactive and engaging way. By making a customer satisfaction research an engaging experience for the customer, participation becomes an integral and fun component of your customer service, creating the potential for greater customer engagement, delivering you valuable feedback about your products and services.
Intake tool for psychotherapy.
IntakeR delivers key milestone assessment measures to both you and your client, thereby offering them a more immediate sense of progress. A significant part of treatment with a psychologist is the completion of scales, tests and questionnaires.. These are important measures of progress, since they provide insight into the well-being of the client and their treatment progress. IntakeR is a helpful companion for the client both during treatment and afterwards. It provides the client the necessary questions in a sympathetic way, gives insight into progress over time and offers a listening ear, thereby enhancing treatment efficacy and client loyalty.
Patient reported outcome measure (PROMs) and Patient reported experience measure (PREMs)
Patients’ perceptions of their health outcome and experience of their treatment are key to providing excellent patient-centred care. Patient reported outcome measures (PROs) are questionnaires measuring the patient’s view of their health status. Patient-reported experience measures (PREs) are questionnaires measuring the patients’ perceptions of their experience whilst receiving care.
When treatment has been successfully completed, patients will be keen to move on and return to normal life, without the burden of PRO and PRE completion. However, many patients may still wish to determine their status through the use of these measures. PatientR can be used provides patients with an enduring measure of their status. This accessible and straightforward method of assessment increases patients’ motivation to participate in PRE and PRO studies, as well as providing therapists and doctors with feedback to further improve care quality.
For a demo click here: Demo 1, Demo 2
General survey research.
What if I could ask a respondent:
“Can you tell me a sport with a letter K?” and he answers with: “Karate”. Then I ask him: “Do you do Karate yourself?”. The respondent might reply: “No I do Jujitsu”. “Cool! How many hours a week?”
In this way, participating in research is a more fun and natural experience for the respondent, perhaps leading to earlier and deeper engagement thereby giving researchers a deeper and fairer insight into the respondent’s physical activity.
QuestionR turns every questionnaire into a natural and playful dialogue. This increases the response and improves the quality of the insights.